EPAY Hire Support

Getting Started Resources 11

• Getting Started Guide
• Setup and Training Options
• Job Posting Checklist
• Practice Guide for New Users
• Resume Import Tool

View all 11

API 3

• API: How to connect your account to your company website
• How to Use Zapier for Email Notifications
• How to Connect Canvass to your Account

Jobs Widget 2

• Embeddable Jobs Widget: How to connect your account to your company website
• Job Widget job listings - "Apply here" runs into next job listing

Slack 2

• Integrate with Slack
• Enable Weekly Reports and/or Interview Follow Up Reminders to Slack

Wufoo 1

• Wufoo Forms: How to integrate custom online forms with your account

Video Conferencing 0

Partner Marketplace 1

• Partner Marketplace - Integrations At Your Fingertips

Forms 3

• Employment Application Form
• Form Builder: Date field type
• Form Builder vs. Wufoo: When to use each

Reports 5

• Download your job alert email subscriber list (admin users only)
• Add a tracking code to your job url to track source
• How can I use the reporting tools?
• EEOC Survey
• Applicant Data Exports

Notifications 6

• Enable or disable Daily Update / Weekly Hiring Summary email notifications
• Enable summary email notifications by job
• What information is included in the Daily Update emails?
• What information is included in the Weekly Summary emails?
• Who receives the Daily Update / Weekly Summary emails?

View all 6

Job Alert Emails (for job seekers) 3

• Job Alert Emails
• Notifications: Disable 'Notify Applicants of New Jobs' feature
• Job Alert Email Report

View, Review & Rate Applicants 13

• Applicant applied multiple times / Duplicate applicant alert
• Edit an Applicant's Contact Info
• How can I tell whether I have any new applicants?
• How do I download the "print view" of an applicant?
• How do I rate applicants? Why should I rate applicants?

View all 13

Assess Applicants 0

Communicate with Applicants 11

• Communication Options with Applicants
• New Messages Inbox
• Send a Bulk Email Message
• Send a Bulk "Thanks but No Thanks" Email Message
• Send A Message To An Applicant

View all 11

Schedule Interviews 3

• Send A Meeting Request To An Applicant
• Send a Phone Call Request to an Applicant
• Calendar Feature: How to schedule and add interview locations

Organize Applicants 12

• How do I download my applicant list or an applicant's resume?
• How do I search for applicants?
• Workflow - filter applicants by status
• Search: Hints for searching your applicant database
• How to Move or Copy Applicants to Other Positions

View all 12

Hire Applicants 9

• "Mark as Hired" Feature: How it Works
• Offer Letter Templates
• Edit an Offer Letter Template
• Add a New Offer Letter Template
• Copy an Offer Letter Template

View all 9

Applicant Pooling 2

• Applicant Pooling: Sharing Your Applicants Across Jobs
• Applicant Pooling: How to Access Applicants in your Applicant Pool

PrismHR Hiring: PEO Resources 12

• PrismHR Hiring Demo Video
• Enable access to PrismHR Hiring in HRP Web Edition for All Clients
• Enable access to PrismHR Hiring in HRP Web Edition for Select Clients
• Enable Access to PrismHR Hiring in PrismHR for All Clients
• Enable Access to PrismHR Hiring in PrismHR for Select Clients

View all 12

FAQs 4

• What is my unique PrismHR Hiring account (Careers Page) URL?
• Create a PrismHR Hiring Account in HRPyramid
• When is my next billing date?
• Safari and PrismHR

Log In / Password 3

• "Email is not valid" message when logging in to PrismHR Hiring
• How can I reset my PrismHR Hiring password?
• How do I log in to my PrismHR Hiring account?

Mark as Hired / Onboard 5

• Mark as Hired: Begin the Onboarding Process in HRPyramid
• Mark as Hired: Onboarding via Job Candidates in PrismHR
• Mark as Hired: Onboarding via New Hire in PrismHR
• What fields are transferred when an applicant is hired?
• Delete a New Hire in HRP/Prism

Staffing Version (Multiple Sites feature) 5

• Add a New Site
• Assigning a job posting to a Site
• Using the Jobs Widget with the Staffing Version
• Where to find your Site Management Tool
• Site Management: Managing Multiple Cards

Create, Edit, & Delete Jobs 23

• Creating a job posting in multiple cities
• Active vs. Offline Job Postings
• Adding a clickable link to a job posting
• Copy (duplicate) a job posting
• Delete a Job Posting

View all 23

Manage Jobs 4

• Job Tags: Organize your Postings
• Dashboard Filters
• Removing Job and Applicant Tags
• Sponsoring Jobs on ZipRecruiter

Careers Page 5

• Job Posting Sort Order
• Add a hyperlink in your Careers Page text
• GDPR Compliance
• Candidate Cookie Policy
• Candidate Privacy Policy

Account 3

• Can I include multiple accounts under one login?
• How Can I Reset the Account Password for a User?
• Set/change your default time zone

Billing 2

• How do I access my billing statements?
• How to update or replace the credit card on your account

Customize & Design 22

• Advanced: Customizing the "from" name on email correspondence with applicants
• Applications: Allow Duplicate Applicants On/Off
• Applications: Collect/Require Address On/Off
• Applications: Disable Job Codes From Being Viewable On Your Job Listing
• Applications: How to add Disclosure Statements to your Application Form

View all 22

Browsers & Technology 1

• What browsers and technology are supported?

Staffing Version: Clients & Sites 4

• What is the Staffing/Multisite Version?
• Create a New Site
• Assigning a job posting to a Client Site
• Using the Jobs Widget with Clients & Sites (Staffing Version)

Login & Access 1

• Forgot my password

Account 4

• How Can I Reset the Account Password for a User?
• Set/change your default time zone
• Searching the Audit Log
• User Notifications

Billing 2

• How do I access my billing statements?
• How to update or replace the credit card on your account

Browsers & Technology 2

• What browsers and technology are supported?
• What browsers and technology do we support?

Staffing Version: Site Management 6

• What is the Staffing/Multisite Version?
• Where to Access Site Management
• Create a new Client Site
• Assigning a job posting to a Client Site
• Using the Jobs Widget with Site Management (Staffing Version)

View all 6

Advertising Your Job 10

• Post to Job Boards
• Indeed Sponsored Postings - Getting Started
• Job Board Options
• What paid job boards are available?
• Indeed Sponsored Job Ads

View all 10

Free Job Boards 7

• Posting Your Job to Free Job Boards
• Automatically Post New Jobs to Free Job Boards
• What free job boards are available?
• Get the Scoop on Indeed’s Organic Visibility (Free) Option
• Why can't I find my job listing posted on the free job boards?

View all 7

Other Applicant Traffic Sources 1

• How does the Referral Program work?

Quick Apply 3

• Why are some applicants bypassing the required application form questions I created with Form Builder?
• Applications: Express Applications
• Quick Apply: How to turn on/off for staffing version

Refreshing Job Ads 2

• Why do I have fewer applicants applying to my position now than when I first posted my position?
• How to create/cancel a recurring posting for Paid job boards

Remote Recruiting 1

• Tips for Posting a Remote Position

Customize & Design 23

• Advanced: Customizing the "from" name on email correspondence with applicants
• Applications: Allow Duplicate Applicants On/Off
• Applications: Collect/Require Address On/Off
• Applications: Disable Job Codes From Being Viewable On Your Job Listing
• Applications: How to add Disclosure Statements to your Application Form

View all 23

Social Media Advertising 2

• How can I use social media to advertise my job?
• LinkedIn Sharing Widgets: logo size recommendations

Tips to Increase Applicant Traffic 1

• Tips for increasing qualified applicant traffic for your job posting

Using the Job's Apply URL 1

• How can I connect my application form to other external job boards?

Training 7

• Working with and Managing Applicant Files
• Defining Your Company Info and Branding Your Careers Page
• Creating, Editing and Sending Offer Letters and Documents
• Options for Duplicate Applicants
• Verifying Your Applicants: Background Checks & Reference Checks

View all 7

Authentication 1

• Two-Factor Authentication (2FA)

Crimcheck Packages & Pricing 1

• Crimcheck background check packages & pricing

How To's 5

• Background Checks
• Crimcheck: SSN trace inconclusive
• Background Checks - Applicant Experience
• Enable Automatic Background Checks
• Background Check FAQs

User Management 5

• Users: Add, Edit, Manage
• What is my permission level?
• Customizing User Roles & Permissions
• Workflow - Custom Job Roles
• Assigning User to All Jobs at a Site

Product How To's & Resources 5

• Crimcheck (background checks)
• Processing status: delays to resume imports, job alert emails, emails to applicants/managers
• HiringThing Jobs Twitter criteria
• Custom URL
• How do I clear my cache & cookies?